Webinar: Exploring the future of digital business banking
SMEs and corporations arguably get a rough deal when it comes to digital banking services, as covered in our recent Insight Series Report. This webinar explored the current features and functionality offered to business banking customers, thanks to our ongoing analysis of these providers, and discussed the potential in this area.
Mapa’s expert analysts Ross Langbridge and Rory Pennington talked through examples from UK incumbents – such as NatWest, Lloyds Bank, Barclays and HSBC – as well as international players and newer ‘challengers’ such as Tide, to identify best practice and opportunities for growth. We also assessed the potential of integrations, partnerships and Open Banking initiatives to improve the market for SME banking on digital channels.
Watch the full recording and hear our thoughts on:
- Innovations (and room for improvement) in secure site functionality
- The impact of APIs on digital business banking service provision
- How banks and challengers could enhance the digital customer experience for SMEs and corporates
- Who is leading the field in terms of account servicing, UX, customer support and adding value to business clients.
This webinar is perfect for anyone in small business or corporate banking teams, digital or multichannel banking teams, or other providers of business/digital banking services.