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Job Title: Sales Development Representative

Job Description:

Mapa Research is a unique and exciting place to work. We are at the cutting edge of all things digital banking and we advise the biggest brands in retail banking. If you are looking to build a career in the most dynamic and lucrative of markets, then Sales Development at Mapa should be on your shortlist.

Mapa Research’s core business is to deliver annually renewable Digital Banking Dashboards and consulting services to the retail banking marketplace.

We have embarked upon a new strategy for significant growth and are therefore looking for a Sales Development Representative who can demonstrate:

  • A curious mind
  • Active use of digital banking and mobile applications
  • The ability to hold yourself accountable for your own success
  • A high level of activity and focus on achieving goals.

An interest in financial services, technology and digital developments would be a plus.

The role will involve working closely with Client Service Directors and the Marketing team. Together with the Client Services Team, you will develop and execute growth strategies. You will be expected to achieve a booking target by collaborating with the whole team and through the effective positioning of Mapa’s services, including annually renewable subscriptions and advisory engagements.

We expect that this role will suit individuals that aspire to a successful sales career and we will offer the coaching, mentoring and training that will help suitably motivated candidates to achieve their goals.


As a Sales Development Representative, you will be expected to maximise revenue from existing clients and develop relationships with new clients in new territories. Your primary responsibilities will be to:

  • Identify and connect with new contacts within existing and new accounts.
  • Work closely with the marketing team to develop high levels of engagement via multiple channels that lead to setting up well qualified meetings.
  • Attend initial meetings with Client Service Directors, who will mentor you through the sales process.
  • Carry out additional account manager functions as required.

Client Management

  • Work with the Client Service Directors to create and maintain account plans for clients and prospects that you are responsible for.
  • Proactively communicate and stay in contact with allocated client accounts.
  • Handle any client queries, complaints or suggestions.
  • Maintain an accurate record of Research Credits used.


Mapa develops people internally and this role is intended to be the entry point to senior Sales Development roles, and eventually to Client Service Director roles. Development can be swift and will be based upon your performance.

Mapa Values

  • We are insightful, knowledgeable and curious experts.
  • We are transparent, independent and professional.
  • We work well together, and are supportive of each other.
  • We are responsive, agile and open-minded.

Personal Development

  • Keeping up to date with all developments in digital banking and in key client sectors
  • Taking part in, and contributing to, company exercises (Team Meetings, creative sessions, internal training/sharing sessions, client evenings)

Ethics and Confidentiality

  • Abide by the MRS Code of Conduct

Safeguard our industry’s autonomy by protecting respondents privacy; always complying with the Data Protection Act 1998.

Collective Responsibility

  • To be an ambassador for Mapa; at the forefront of digital banking knowledge.
  • To support your colleagues and clients.
  • To promote and foster cohesion and cooperation within the Mapa team.