Mapa Research is part of the Business Intelligence Division of Informa PLC

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Job Title: Research Assistant


Job Description:

To apply, please click here.
Mapa Research tracks innovations and developments in digital banking, to show our clients across the financial services industry exactly what competitors are doing – and what consumers are experiencing. We are a fast-growing company with big plans, but we need bright, motivated people to help us get there. If you want the chance to really make an impact in a dynamic and exciting business, we’d love to hear from you.

Responsibilities

This role is focused on supporting the Research team in the production and delivery of its outputs. You’ll take the lead on building and maintaining our library of digital banking screenshots to support our core intelligence products, as well as working with our research analysts to capture, track and annotate digital banking user journeys. Your flexible approach to working will mean you’re able to turn your hand to offering administrative support as required across all Mapa departments. A keen eye for detail, top-notch organisational skills, and a can-do attitude are musts for this role.

Key Tasks

Duties will include but will not be limited to:

  • Quarterly Digital Banking Dashboards
    • Responsible for building and maintaining a ‘screenshot library’ covering all relevant features and functionality for all banks in each Mapa Dashboard. This will include agreeing a naming convention with the Director of Research and implementing this, and auditing and organising existing screenshots. Refreshing the library based on changes captured by analysts each quarter, and recollecting the entire library on an annual basis.
    • Supporting analysts as required with collating and annotating screenshots of changes to functionality within dashboard quarterly update reports.
    • Quality checking the format of dashboard excel matrices to ensure they are in line with style guidelines.
    • Researching news alerts to subscribed dashboard clients. Maintaining the ‘Alerts’ Google Doc.
  • Consultancy projects
    • Supporting the delivery of consultancy projects as required by more senior members of the team, for example by putting screenshots of application journeys into slides, formatting them and annotating the journey.
  • Other responsibilities
    • Supporting the administrative needs of other Mapa departments as required, for example by attending and taking notes at meetings and writing them up.
    • Ensuring that our device pool is kept up to date by checking for and installing app updates on a regular basis. Keeping a log of updates and the changes implemented by each provider.

Personal Development

  • Keeping up to date with all developments in digital banking and in key client sectors.
  • Maintaining continuous professional development (CPD).
  • Taking on board, and acting upon, constructive feedback shared through the review process.

Ethics and Confidentiality

  • Abiding by the MRS Code of Conduct.
  • Safeguarding the insight industry’s autonomy, and honouring our Client agreements by protecting participants’ privacy; always complying with the Data Protection Act 1998.

Collective Responsibility

  • An ambassador for Mapa Research, embodying our Vision, to be recognised as the leading supplier of experience analytics, our Values and brand essence.
  • Supporting your colleagues and clients; promoting and fostering cohesion and cooperation.
  • Taking part in, and contributing to company exercises (Team Meetings, internal training/sharing sessions, client events).

About Informa

Informa’s Business Intelligence (BI) division provides specialist data, intelligence and insight to our customers, helping them make better decisions, gain competitive advantage and enhance return on investment.

BI has a valuable portfolio of digital subscription products, providing business critical intelligence to global, regional and niche communities within five core industry sectors: Pharma & Healthcare; Finance; Telecoms, Media & Technology; Maritime & Law and Agribusiness & Commodities.

To apply, please click here.