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Following on from our Artificial Intelligence report published in November last year, this free report looks at what’s been happening with chatbots in digital banking. With a particular focus on how financial services providers are using Facebook Messenger in a bid to ‘meet people where they are’, this summary document will give channel managers and innovators in FinTech a useful update on the state of the market.
With insights gleaned from our regular and bespoke competitor analysis, we’ve assessed the role of chatbots in digital banking, given some new and updated examples from American Express, Wells Fargo, Revolut and MasterCard, and looked to the future of this nascent communication method.
Click below to download the report, and don’t hesitate to get in touch if you have any questions or would like a more in-depth view from our expert analysts.