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Paperless or paper statements: a consumer choice

January 17, 2017

People are making more digital transactions in Britain than ever before. As a result, paper statements are getting longer, adding costs to banks, who are trying to migrate their customers to digital channels. The cost advantages to banks of digital statements are clear and the advantages to customers, such as convenience and reduced environmental impact, are often promoted. However, there is a proportion of people who still prefer paper over online statements.

This free report looks at how four different banks have introduced features in their digital banking platforms that enable users to choose between the two statement formats.