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Insight Series – Security and Authentication

November 10, 2017

New regulation around security is due to come out next year as PSD2 is setting an absolute standard for Strong Customer Authentication. From a security perspective, additional layers of authentication will help prevent online fraud while, from a user experience perspective, customers expect instant access and frictionless digital journeys. The challenge for banks is to comply with this new regulation without compromising the customer experience.

This 68-page report examines the strategies that banks have employed to meet the criteria of the new regulation. It compares the UK market with that of banks in four markets within Europe – Germany, Spain, France and Sweden – and two markets unbound by the new security standard – USA and Australia.

The report assesses:

  • Current security and authentication processes: what methods are offered to customers and how they differ depending on the market
  • Ideal customer journeys: good practice in account access, payments and account management
  • The use of biometric authentication in creating a two-factor authentication process
  • How customers can manage account information in the mobile app
  • Authentication processes for payments of existing and new payees
  • Customer journeys in markets outside of PSD2 regulation: Australia and USA
  • Security solutions from outside of the banking industry
  • The future of digital banking security: how will the digital banking security landscape change as a result of the new regulation and how will banks ensure they meet customer expectations

We feature examples from Atom, Barclays, First Direct, HSBC, Santander, Starling Bank and TSB, as well as comparisons from international banks, such as Bank of America, Chase, N26, BBVA, CaixaBank, and Danske Bank. If you are interested in purchasing this report, please contact us or download a free sample below.