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Insight Series: 10 Things Banks Should be Doing in 2018

December 13, 2017

There will be a lot happening in digital banking next year. Data will play an important role, how it’s used and controlled will determine the value it adds to customers. Increasing competition in the market means that banks need to review how they attract new customers through their digital channels. Our last report of the year outlines the most important considerations for digital banking strategies in 2018.

Next year, European banks will be focused on PSD2 and its implications for the wider market. While the likes of North America and APAC are not bound by regulatory requirements, Mapa expects market leaders will explore the best use of APIs and other new technologies with customer data at its core.

With this in mind, banks should be thinking about:

  • Introducing tools and services that truly add value to customers
  • Selling beyond the product
  • Making it easier for customers to manage their accounts
  • API-powered account aggregation

This report features screenshots from behind the login from Barclays, Bank of America, BBVA, N26, Deutsche Bank, Monzo, Moven, Starling, Wealthify and more.

Royal Bank of Canada, ICICI Bank and connections to Siri

If you would like to know more, contact us today or download a free sample of 10 Things Banks should be Doing in 2018 below.

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