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Desktop Banking Monitor

December 09, 2016

The Desktop Banking Monitor offers a vibrant synopsis of what is happening beyond the login across the websites of top financial services providers. This quarterly matrix and accompanying report looks at more than 20 brands in the UK, US, Netherlands, Sweden, Spain, France and Australia – comparing their approach to internet banking. How are they innovating to improve the experience for their customers? And what do these features and user journeys look like? We have the answers, as we replicate the customer experience through the live accounts that we hold.

This Mapa Monitor is updated quarterly, highlighting competitor changes that have occurred in the market during that time.

Find out how your competitors are:

  • Facilitating the opening and upgrading of accounts on desktop
  • Supporting customers, via email, live chat, help sections and secure messaging
  • Making the experience secure, from logging in to timing out
  • Providing the latest account and card management features to digital banking customers
  • Displaying account and card information to logged in users
  • Improving navigation elements and offering quick links to popular features
  • Marketing and cross-selling new financial products
  • Adding value to customers with innovative tools and budget calculators

Mapa clients have discovered the power of our detailed and highly visual approach, using the Desktop Banking Monitor as a tool for decision-making and roadmap development, and to quickly get a broad overview of the global digital banking industry.

Click on the button below to download a free sample of the Desktop Banking Monitor quarterly update report.