The Mapa Credit Cards Monitor offers exclusive insight from both public and secure areas, assessing developments such as calculators, application processes and the servicing of credit card accounts online.
To win and retain ever-savvier customers, traditional and challenger banks alike must ensure that the online experience is optimal – from marketing to application, from everyday servicing to loyalty features and customer support. Mapa monitors and benchmarks credit card providers via the real accounts we hold, asking the important questions about your competitors:
The UK Monitor compares a list of around 200 features across providers including American Express, ASDA Money, Barclaycard, Capital One, First Direct, Halifax, HSBC, Lloyds Bank, MBNA, M&S Bank, Mint, NatWest, Sainsbury’s Bank, Santander, Smile, Tesco Bank and Virgin Money.
Click on the button below to download a free sample of the UK Credit Cards Monitor.