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Selling on banking apps is an ongoing challenge for banks. Few providers use the pre-login and post-login space to sell financial products...
Mobile banking is nothing without mobiles, and as Apple leads the way in innovation it provides opportunities for banks to do things differently too. So, with the launch of the iPhone X, what is next for mobile banking in a world that can’t get...
This week we've published our latest Mobile Banking Monitor, complete with comparison matrix and trends report. We cover more than 50 banking brands...
Our latest Mobile Banking Dashboard has been published to clients, featuring all the changes made in the last quarter by 50+ banks across the world, as well as an overview of the functionality and user journeys offered by these top financial...
Card management continues to be the focus for banks in our Mobile Banking Dashboard. The main feature? Allowing customers to block cards within their mobile banking...
The Apple iPhone 7 launch on Wednesday wasn’t perhaps as thrilling as past events, but it still managed to deliver news that could be relevant for digital banking. At Mapa, we are less interested in the ...
Within the the same week, the BBA has reported a significant rise in mobile banking app adoption, while ...
After the 2008 recession, players in financial services have been forced to rethink their sales techniques. The sales culture of the past has now moved towards looking to fill the customer’s “unmet needs”. Our ...
Last week we saw Santander launch the first virtual assistant technology for an iOS mobile banking app in the UK. “Technology is rapidly changing how customers bank and pay on the move. We want banking to be simple, personal and fair and we...
We have previously written about the slowing rate of innovation in the core functionality of mobile banking apps, and some banks’ shift in focus towards ...
Ofcom has released its latest research, Adults’ Media Use and Attitudes 2016, and there...
At the end of 2015 BBVA launched a new initiative called “La Revolución de las Pequeñas Cosas” – “the revolution of small things” in Spanish – to...
Some within digital banking fear stagnation in this fast-moving battleground. Here Mapa explains why we disagree. In developed markets, the app space within digital banking is undergoing an exciting period. Having ...
The first Wearables report of the Mapa Insight Series documents the rise of the smartwatch and its potential to create a more rewarding and personalised banking experience for consumers. In the short time that smartwatches have been available,...
The recent update of our Swedish internet & mobile banking dashboards uncovered a good selection of changes. Below are some of the most interesting introductions that were captured in the past quarter.
Activity in the tablet channel is now starting to pick up momentum after a quieter start to the year. Our research into ten leading tablet offerings in the Tablet Banking Dashboard...
As more and more consumers opt to use smartphone devices to browse and purchase new products and services, we believe they will increasingly come to expect a seamless user experience when browsing banks’ mobile web pages and apps, as they have...
The second update of the 2015 Mobile Banking (Sweden) Dashboard saw some interesting updates for mobile banking apps. Below are the key areas summarised:
Following the launch of Apple Pay last year and banks' continuing adoption of Touch ID, we are used to seeing Apple influence the way we bank. At the time of each launch, these innovations were not new to market, yet we saw mass market adoption for...
The long anticipated Apple Watch was finally released at the end of April. There has been a lot...
UK credit card providers are enabling more of their products and services to be accessed via mobile banking applications for the convenience of customers. According to the findings of the latest update of the ...
The first Mobile Banking Dashboard update of 2015 saw a raft of updates relating to login methods, sales and enhanced communication tactics. The implementation of Touch ID, which...
The first update for 2015 of the Swedish internet and mobile banking Dashboard saw several new introductions by banks, below we highlight some of the key areas: Responsive sites A prominent trend during 2014 was the...
As seen in Mapa’s recent Australian Mobile Banking Dashboard, biometric technology is an area of increased focus, development and differentiation among banks in Australia and...
We kick off the 2015 Mapa Research Insight Series by exploring five standout tablet banking initiatives. Tablet sales continue to grow and more and more consumers are...
The most recent Mapa Research report on digital banking security looked at the viability of biometric solutions in mobile banking and examined some of the first movers in the industry. The report highlighted an appetite for fingerprint ID in...
