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At first glance, not much has changed in the world of digital banking in the month following the implementation of PSD2. However, on...
The volume of updates that UK incumbents made to their mobile apps outstrip desktop updates, however, with so many providers placing less focus on the development of desktop channels, there is an opportunity for brands to get ahead of the game and...
Banks should not see PSD2 as a threat from disruptors. Rather, they should see third-party collaboration as integral to shaping their digital strategies. Banks have an opportunity to extend their own reach and value by integrating third-party...
As the year is nearing its end, we look back at the most interesting developments in digital banking and discuss the highlights in mobile, desktop and SME banking. Mapa's Chris Ward, Katie Chalmers, and Rory Pennington talk through what has...
Desktop banking came first. It came before mobile banking and, in many countries, it’s still a frequently used banking channel. As the more established platform, desktop banking is already mature in terms of basic functionality. Most banks are...
Open Banking, open APIs, PSD2… all these words imply that competition in the banking sector is about to intensify. As providers in our Account Aggregation Monitor are...
‘All it takes is one smart cookie and all of a sudden they’ve got access to all your accounts.’ This was the unprompted response of one banking customer, when asked what they thought of the idea of consolidating their bank accounts into an ...
At Mapa, we pride ourselves on being able to share ‘user journeys’ to help banks. We show them what their peers and competitors are doing online, both before and after customer login, to help them decide on tactics and strategy for their own...
As our infographic showed, and as we see frequently in the press, bank branches are closing at a steady rate in the UK, and elsewhere in the world. As...
Mapa recently completed a major study of bank and credit card onboarding journeys in key European markets, and through it we evidenced a well-known fact: KYC, AML and...
Insights from Mapa Research indicate that improvements to NatWest’s Android app have helped it win over app users, who have rated it above other major financial services providers’ apps in the UK market. NatWest ...
As other industries test drones as a delivery and surveillance mechanism, what value are banking providers likely to get from this controversial new technology? Outside of financial services, drones are being used by journalists to capture...
It’s clear that the festive season encourages a ton of online shopping... but what lessons can banks and card providers take from the Black Friday digital commerce trends? We look at abandonment rates in particular. According to data from ...
Simple will soon be launching a new product. With the aim to help partnerships better understand where money is spent and saved, the online banking provider announced yesterday it is beta testing a joint digital account. Not only for...
Traditionally, winning awards has been a sure-fire way for any good marketing team to reinforce their bank's strategies, and promote their key USPs in a positive light. Somewhat unsurprisingly, when a bank wants you to see it as innovative, it will...
Although we are seeing a reduction in the number of physical banking branches, there is a concurrent trend for re-purposing the premises for other uses, and even evolving the banking services on offer. It was ...
Mapa Founder Mark Pavan discusses the importance of sustaining digital conversations with customers. In this time of ever-increasing change, retail banks face a pressing loyalty challenge: turning customers from passive to actively loyal...
As banking becomes increasingly commoditised, ‘Big Data’ offers banks an opportunity to differentiate themselves from the competition. Using advanced data science techniques to collect, process and analyse Big Data could help to deliver...
If you subscribe to our quarterly dashboards and reports, you’ll see that one of our areas of interest is the process of applying for new banking products online,...
The first Engagement Banking report in Mapa’s Insight Series explores some of the strategies and concepts being developed by banks, which aim to foster greater and more meaningful customer engagement across their digital channels. This is an...
Mapa’s latest Credit Card (UK) dashboard has uncovered a new trend: some UK providers are updating their website and mobile app interfaces with a simpler aesthetic, revealing an...
Last week we participated in a very topical panel discussion at the BAI Retail Delivery event in Las Vegas. Joined by Jim Marous of the ...
From Monday June 29th to Monday August 31st 2015, HSBC offered new customers willing to switch to a HSBC Advance current account a larger...
Earlier this summer Mapa attended the Customer Experience Transformation: Financial Services Nordics in Stockholm. Over this two-day conference, we had the opportunity to listen to and...
In the age of proliferating touchpoints, many banks are intrigued by the benefits of responsive web design. Banks like Barclays UK and Swedish High-Street bank SEB have already gone live with responsive public sites, but the technology is less...
Transferwise, the international payments provider viewed as a disruptor to high street banks, which offers payments to a range of markets with no hidden fees, initially drew me in as a customer with its competitive rates and ease of use. However,...
