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Piers Sanders, Senior Digital Propositions Manager for Global Corporate Banking at Lloyds, describes the experience of working with Mapa Research to create a UK competitor benchmark for corporate platforms.
Our client made use of Mapa Research consultancy services to ensure the best possible roll-out of their new investment platform. The situation: Acquisition of new investments customers Our client launched an investment...
Situtation: Mapa was engaged by one of the biggest retail banks in the UK to provide insight into how competitors display pending transactions on both desktop and mobile. The time lag between the bank processing a transaction and...
Can your bank improve customer satisfaction and build loyalty through better authentication methods? Situation: Our client was looking to improve their customer journeys around authentication and login...
You’ve done your best with digital onboarding, and found a new current account customer. Now what? Can you market other relevant products without hampering the user experience? Situation: Mapa's client wanted to assess...
How can banks offer an application process that is both secure and slick? Situation: Banks must help their customers act independently in a digital, financial world. Creating efficient and streamlined digital onboarding journeys...
We helped a top tier UK bank to improve its online user experience by showing them the discovery journey for current accounts in the market. Situation: Our client had a theory that its brochureware for ...
The Senior Manager of Digital & Mobile at Nationwide, Dave Palmer, discusses his partnership with Mapa Research and how he uses the Mobile Banking Dashboard to inspire and steer internal projects. Nationwide Building...
Stephen Sherwin, Head of Mobile Development at Allied Irish Banks, shares his experience of using the visual insights from Mapa Research to feed into his project plans, to make changes within AIB's mobile banking...
Regular readers will often see Danske Bank highlighted in our research studies. Why is this, and what do we particularly like about their digital banking related initiatives? Here, we will look to answer this question and by highlighting a few of...
