Our Services

We provide the insights to help banks improve the consumer experience.

Mapa Sentiment Analysis

Mobile Banking App Benchmarking Reports

Benchmark your mobile banking app against those of your peers and competitors.

Through our powerful benchmarking solution, providing insight into what thousands of customers are saying about mobile apps across financial services, we produce the industry-leading Mapa App Score©.

Data is presented in clear and simple graphs and charts, letting you see how your own apps compare against selected competitors. Track what users think of your app as you release updates, and receive alerts when a competitor releases a new version of their app. You can even compare your app against apps from best-of-breed banks and new entrants, in both your own market and across a range of European markets and the US.

Contact us today to discuss how this new service can help your business.

Competitor Analysis Workshops

Mapa Customer Experience Workshops

Experience what banking customers actually experience.

With access to a broad range of devices and accounts, Mapa Research – and its clients – has unprecedented access to what digital banking consumers see on internet and mobile banking channels.

In our Customer Experience Workshops, we take you through the same user journey a customer goes through when they use your competitors’ products, whether it’s mobile banking, money management apps, completing a mortgage application, or reading the small print.

To arrange a workshop with our experienced team, Contact us today.

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