Mapa holds live bank accounts with nearly 100 providers, globally. We create dashboards for a number of key product areas (from current accounts to loans to savings) and for the main channels (desktop, mobile and tablet), to provide unparalleled access to, and insights around, the consumer journey your competitors offer in digital channels.
Every Dashboard is delivered quarterly, and will include a comparison matrix, a PDF report with screenshots, commentary on the latest changes across the market, and a presentation at your offices from one of our expert research analysts. You will also receive news alerts to keep you abreast of interesting developments between Dashboard updates. Interested? Contact us for more details and to arrange a one-to-one demo.
Every Mapa report focuses on digital consumer experiences, but we’ve created Dashboards that look at device-specific trends and developments, as well as general Dashboards that cover the whole sphere of online banking.
The quarterly Dashboards we produce in this area cover the topics of Internet Banking, Digital Banking (190 metrics across 12 global service providers), Mobile Banking (globally – 114 metrics – and for Sweden), and Tablet Banking (61 metrics from 14 providers). Each Dashboard has unique features that will add value to your decision-making and project scoping, but generally they examine things like online tools and calculators, the banking functionality available online and on certain devices, logging in and security measures, and crucially what is available to consumers after they log in to an account.
CURRENT ACCOUNTS & SAVINGS
As well as device-specific Dashboards, Mapa consultants produce quarterly Dashboards that cover specific product areas within financial services.
If you are keen to understand how UK providers are positioning Current Accounts online – from switching to upgrading to applying for an overdraft – sign up for our quarterly Current Accounts Dashboard and Savings Dashboard. We highlight innovation in calculators and budget planners, how the application process works and looks, and how banks are responding to changing legislation and keeping customers well informed throughout the online banking process.
CREDIT AND LENDING
Our Credit & Lending Dashboards can help you understand the online marketplace and see how competitors are improving the borrowing experience for consumers.
The Credit Cards Dashboard compares a list of more than 180 individual features across 17 service providers in the UK. Offering exclusive insight from both public and secure areas, this Dashboard assesses developments such as calculators, application processes and the servicing of credit card accounts online. Meanwhile, the Mortgages Dashboard compares a list of 200+ account features across 18 service providers from the UK. Looking at what’s available across all the provider websites, this Dashboard compares Mortgage Calculators and budget planners, the Help & Guidance provided online, the application process (on different platforms and devices) and how easy it is to get a decision in principle online. The Personal Loans Dashboard compares a list of more than 200 account features across 14 service providers in the UK. Again, available tools and user journeys are compared, with screenshots of new innovations in online loan applications also provided.
The SME Dashboard is also produced quarterly, comparing eight business bank accounts in the UK across 151 metrics for desktop, as well as 15 metrics across 5 mobile banking apps. This helps our clients understand how banks are improving their online and mobile offering for small businesses. We also produce a Mobile Banking App benchmarking report, using our access to thousands of real customer app reviews and sentiment analysis to give you a Mapa App Benchmark Score©. Contact us for more details and to arrange a one-to-one demo.