Increasing activity within SMS messaging
04 October 2011 |
The latest September 2011 Mapa UK SMS consumer monitoring quarterly update reveals a steady growth of SMS messages generated by the Financial Services sector. Respondents received a higher proportion of messages from their financial institutions, compared to previous quarterly updates.
The...keep reading
04 January 2012 |
New mBanking and SMS dashboard covering Europe and America
01 May 2008 |
Mapa have started a research project that will involve registering for mBanking and SMS services on 25 bank accounts across the Netherlands, Spain, Sweden, the UK and the US. By owning these accounts, Mapa will experience the complete customer journey, which, of course, provides us with live...keep reading
New service for FlexAccount customers
30 May 2008 |
Accessing your banking account on your phone, receiving weekly text messages of your bank balance and paying for goods in shops via your mobile phone are just some of the services being adopted in the very fast developing mobile financial services world. Recently, as captured in Mapa’s SMS...keep reading
The first mobile services Dashboard monitoring banks in the Netherlands, Spain, Sweden, the UK and the US
06 June 2008 |
Mapa record many differences in services and proposition of mobile services
La Caixa's online mobile portalThe first mobile services Dashboard (Mapa’s competitor monitoring service) monitoring banks in the Netherlands, Spain, Sweden, the UK and the US has been completed with a large degree of...keep reading
04 October 2008 |
09 January 2010 |
Banks focusing more on promoting and better explaining their mobile services
05 September 2008 |
Research from this quarter’s International Mobile Banking Dashboard update reveals that banks are focusing more on promoting and better explaining their mobile services.
Promotional content is more visible on various parts of public sites and on various occasions strategically placed on...keep reading
Mint adding to SMS account services available
05 September 2008 |
Mapa have, over the last 12 months, seen an increase in SMS services introduced by UK banks. This quarter’s update of the SMS Banking Dashboard further confirmed this trend.
Alliance & Leicester who last year introduced Mobile Banking to their current account customers has now updated their...keep reading
New services and promotions, as the UK banks continue to develop mobile services
28 November 2008 |
Q4 of 2008 saw some substantial activity from two of the UK high street banks; Lloyds TSB and HSBC.
Lloyds TSB launched a mobile banking pack, which includes low and high balance alerts. They also introduced the option for current account customers to sign up for an overseas debit card...keep reading
Lloyds TSB tops Mapa’s 2008 SMS League Table
12 February 2009 |
With over 6.5 billion text messages being sent each month in the UK between consumers, it’s no wonder that financial services and other large organisations are trying to get into that space; if not for servicing then surely for sales. Over the past 12 months Mapa have been monitoring how active...keep reading
Customers can now request account balance via text message
30 June 2009 |
Yesterday Lloyds TSB announced the introduction of a Balance on Demand service. Lloyds TSB customers can now request a text message balance update by texting ‘BAL’ followed by last four digits of their account number. The service is available to all Lloyds TSB customers registered for their...keep reading
iPhone application and browser based service for smartphones introduced by Citi (USA)
02 September 2009 |
The August update of Mapa’s Mobile Banking Dashboard recorded several notable changes across the countries monitored.
Of greatest significance was Citi (USA) introducing an iPhone application – the service is identical to their existing Java application, however a little more user-friendly....keep reading
Mapa consumer research conducted during 2009 shows around a third of the population are receiving sms messages from non financial services
14 September 2009 |
Whilst these numbers have remained fairly stable overall during the three quarterly updates, there have been some interesting evolutions within the financial services sector itself. Whist the high street banks have largely continued to use sms as a core communication tool, volumes emanating...keep reading
iPhone applications have recently been introduced by banks in the Netherlands
22 April 2010 |
Mobile banking has seen a slow take up in the Netherlands in comparison to other countries. At the moment Rabobank is ahead with offering a mobile banking application for smart phones, SMS payments service and an iPhone application. However from this month onwards more developments can be...keep reading
Surge in SMS payments as banks offer more mobile and text based services
29 March 2010 |
With the Mobile banking platform receiving much of the attention from banks the world over, the UAE is no exception. Mapa’s February update of the Dubai Banking dashboard recorded the adoption of an all new Mobile banking service by Noor Islamic Bank, the first of the three Islamic banks...keep reading
Service removals and extensions all evident as providers scramble for market advantage
24 February 2010 |
The February update of Mapa’s Mobile Banking and SMS Competitor Intelligence dashboards recorded several notable changes in the countries monitored.
Europe is catching up with the US banks following the introductions of iPhone applications from many major banks. In the American market, BB&T’s...keep reading
Barclays lead mobile innovation in the UK market with Augmented Reality
25 May 2010 |
The May update of Mapa’s UK Mobile Banking and SMS Competitor Intelligence dashboards recorded notable new services as well as removed services in the UK market.
Barclays have been the most active player in the mobile field the last months. Following the removal of SMS Banking highlighted in...keep reading
Many Banks add new features
02 September 2010 |
The August update of Mapa’s Mobile Banking and SMS Competitor Intelligence Dashboards recorded a flood of notable changes in the countries monitored.
In the UK, the most active player Barclays have made several enhancements to their existing mobile web service. A new touch screen friendly...keep reading
Mobile, social media and involving customers as part of developments
19 December 2010 |
2010 is now coming to an end and this concludes another active year for us monitoring the Swedish financial services market. As observers - from the perspective of being active internet- and mobile banking customers – a couple of things have become evident over the course of this year.
1....keep reading
RBS / NatWest introduce iPhone application as well as multiple SMS services and Abbey introduce new SMS security for Online Banking
25 November 2009 |
The November Mapa competitor intelligence update of the UK Mobile & SMS Banking Dashboard has revealed a number of interesting service introductions / extensions.
As the first banks in the UK, NatWest and RBS introduced a Mobile Banking iPhone application. The service contains the same...keep reading
The latest November 2009 SMS consumer monitoring quarterly update from Mapa shows that the banking sector continues to dominate SMS sending
24 November 2009 |
Whilst Lloyds TSB remains at number one with double the mention of its nearest rival, both Abbey and Natwest have increased their mentions over previous quarters.
Nearly one in five of the population claimed to have received an SMS from a Financial Services company which is three percent up...keep reading
UAE banks enthusiastic adopters of SMS based communication
08 October 2009 |
Banks worldwide are now moving rapidly towards an era of technological change. Banks in the Middle East have taken cue from this and developed their own E-banking provisions. The UAE, popularly referred to as the financial hub of the region, has also had its banks embracing the change. The UAE...keep reading
How to make life really easy for your customers!
12 March 2012 |
Every day millions of customers make contact with their bank to ask the following question: What is my balance?
If they use internet banking then this is pretty easy to do, but the need to be in front of a PC security hoops to jump through can make this take as long as….. a whole minute! As...keep reading
Contactless payment stickers launched
30 April 2012 |
The Mapa Credit Card dashboard update reported an eventful quarter and recorded over 20 significant changes.
Barclaycard have had a super busy quarter clearly targeting the UK payment market with more contactless payment innovations. Hot on the heels of “Quick tap”, the company has now...keep reading
