Banks continue to update their online banking platforms, but opportunities for improvement still exist
21 June 2011 |
Santander made the most significant changes by introducing a new internet banking platform. Along with a new look, the new platform offers customers a broader range of banking facilities. Customers can now communicate with the bank via secure messages, change their security and personal...keep reading
Santander shake things up amongst the UK’s savings providers
21 November 2011 |
Recently, Mapa delivered the quarterly update of our savings dashboard, which included the recent excitement caused by Santander’s new fixed rate bond that pays interest upfront. Santander pays interest of £1,000 pound upfront for every £12,000 customers deposit into the account.
The report...keep reading
More UK banking platforms improved and enhanced
20 December 2011 |
Mapa has recently produced the Internet Banking Dashboard: an in depth look at all the major UK banks’ Internet Banking services.
Nationwide recently completely relaunched their Internet Banking platform as part of a wider IT transformation. The new platform has much of the same functionality...keep reading
Reassurances from Santander and savings tips from Lloyds TSB
04 December 2008 |
Mapa’s November update of the Savings Dashboard recorded over 40 changes. Reflecting the recent spate of market takeovers, a number of institutions have been trumpeting the greater security of their new ownership. Others by contrast have focussed on encouraging savings more generally.
Abbey,...keep reading
Abbey’s site re-launch sees a number of functions removed from website
02 March 2009 |
Mapa’s first savings dashboard of 2009 has recorded over 50 changes, amongst the amendments uncovered by February’s research was what could be described as a much needed re-launch of the Abbey site. Abbey refreshed website
It’s interesting to see that with the Abbey re-launch, which not only...keep reading
Barclay’s site relaunch confirms trend of increasing length of time between major refreshes
05 August 2009 |
Back in February 2008 the Mapa UK online banking landscape report, demonstrated through an analysis of data from 2003- 2007 that most internet bank sites were operating on a 3-4 year major refresh cycle. In 2007 this had been as short as 3 years; and by the end of 2008 had gone out to 5 years,...keep reading
Last bank standing as direct bank “withdraws” from market
23 March 2010 |
Recently I was made aware of the removal of online applications for new products at cahoot as part of the restructuring of the brand within the Santander portfolio. A “temporary redirection” sign directs customers to the Santander website as an alternative. With the earlier withdrawal of the...keep reading
Service removals and extensions all evident as providers scramble for market advantage
24 February 2010 |
The February update of Mapa’s Mobile Banking and SMS Competitor Intelligence dashboards recorded several notable changes in the countries monitored.
Europe is catching up with the US banks following the introductions of iPhone applications from many major banks. In the American market, BB&T’s...keep reading
Barclays lead mobile innovation in the UK market with Augmented Reality
25 May 2010 |
The May update of Mapa’s UK Mobile Banking and SMS Competitor Intelligence dashboards recorded notable new services as well as removed services in the UK market.
Barclays have been the most active player in the mobile field the last months. Following the removal of SMS Banking highlighted in...keep reading
Many Banks add new features
02 September 2010 |
The August update of Mapa’s Mobile Banking and SMS Competitor Intelligence Dashboards recorded a flood of notable changes in the countries monitored.
In the UK, the most active player Barclays have made several enhancements to their existing mobile web service. A new touch screen friendly...keep reading
Banks increasingly engaging customers about digital strategy
05 March 2012 |
Mapa has recently completed its quarterly look into Retail Banking Current Account Brochureware and found a number of continuing themes.
Current Accounts remain at the heart of the banking relationship and consequently the fight for customers is as fierce as ever. Halifax and Santander have...keep reading
