The never ending online financial services story
15 September 2011 |
Back in the last century, when the Internet was invented, one of the first findings amongst potential users was a fear of information provided over the web becoming freely available to anyone with a dishonest motive. As then: as now.
This week I read a statistic from one of the IT companies...keep reading
More UK banking platforms improved and enhanced
20 December 2011 |
Mapa has recently produced the Internet Banking Dashboard: an in depth look at all the major UK banks’ Internet Banking services.
Nationwide recently completely relaunched their Internet Banking platform as part of a wider IT transformation. The new platform has much of the same functionality...keep reading
01 September 2008 |
04 July 2010 |
Several credit card providers each asking for website feedback
27 July 2009 |
In a first for our dashboard service no fewer than 3 credit card providers were simultaneously requesting feedback via website surveys; Barclaycard, Capital One and Halifax in this case. smile homepage
This quarter’s online competitor intelligence update of Mapa’s credit card dashboard found...keep reading
Comedy-drama introduced to strengthen customer relations
03 September 2009 |
Last week Swedbank’s web TV series named ‘Somewhere in life’ had its premier on Swedbank.se. During the autumn Swedbank customers will be entertained and inspired regarding private financial matters in this web TV series consisting of 12 2-3 minute episodes. Swedbank have been co-operating with...keep reading
Nordnet being the exception following the release of iPhone application with sharedealing features
30 March 2010 |
The March update of Mapa’s Swedish Internet Banking Dashboard recorded a number of interesting changes. A lot of improvements to already existing services were made but some interesting new features and services were also highlighted.
Following on from the last update from Mapa in December,...keep reading
Halifax customers can switch banking easily with online form
30 March 2010 |
The March update of Mapa’s Internet Banking Dashboard has recorded over 35 changes to the public and Internet Banking websites of the 15 banks monitored.
These changes include Halifax making it easier for customers to switch their banking Halifax switchingto them. Customers that have a bank...keep reading
Interactive tools & calculators added to savings websites
25 May 2010 |
Mapa researchers have logged an active quarter for savings with 38 changes recorded in the May update of the Savings Dashboard.
Savings provider Birmingham Midshires have launched new websites with the previous Birmingham Midshires website now split into 4 new websites. The BM Savings website...keep reading
HSBC Communicates Changes to its Friends and Family Payments within Internet Banking & First Direct upgrades its Secure Messaging Service
21 June 2010 |
Mapa researchers recorded around 20 changes whilst completing June’s Internet Banking Dashboard. Two changes of particular note came from HSBC and First Direct.
The former sent a secure message to its customers, informing them of upcoming changes to Friends and Family Payments within Internet...keep reading
Is the future of direct banking through an iPad? So far so good
20 July 2010 |
You may have noticed that on our site we've added a new report; iPad Banking Series Part 1. If you want to read more about the report you can do so here, but we thought we'd jot some other thoughts on the iPad and what it means for banking and beyond.
First of all, it's a fantastic device...keep reading
Both First Direct and Yorkshire Building Society now allow potential customers to find and compare the right mortgage for themselves
10 November 2010 |
Both First Direct and Yorkshire Building Society now allow potential customers to find and compare the right mortgage for themselves
Mapa researchers recorded around 40 changes whilst completing the latest Mortgages Dashboard update. Of particular note was the fact that First Direct and...keep reading
Live chat feature added to the public web site
23 December 2010 |
The November update of Mapa’s Savings Dashboard has recorded over 30 changes.
This quarter Mapa researchers spotted a live chat feature on the ING direct website. The brand has also introduced an online video guide on Internet Banking security on its public site. The 4 min guide talks about...keep reading
A kaleidoscope of improvements from banking providers enhance the customer experience
07 January 2010 |
The December 2009 update of Mapa’s Internet Banking Dashboard recorded a significant number of impressive updates to UK online and mobile banking.
The most notable of the functionality and usability changes came from Barclays, Nationwide and NatWest/ RBS.
Barclays have now optimised the...keep reading
Online banking data shows significant regional opportunities
27 January 2010 |
Just before the end of 2009, the Payments council released an interesting press release describing the regional variances that exist over payment preferences. Their data covers all payment types and makes interesting reading.
One of the neat tools is the Interactive online map which is...keep reading
This quarter sees HSBS Bank pioneer with an all new section devoted to Financial Planning
25 November 2009 |
The November update of Mapa’s Savings Dashboard has recorded over 50 changes.
Some of the changes logged include a refreshed online savings account and Cash ISA applications in an attempt to align it with the recent changes made to the Savings regulations. Birmingham Midshires has refreshed...keep reading
New cancer centre and microsite providing additional support to cancer patients
27 November 2009 |
At the end of June this year AXA PPP Healthcare re-launched their public website, this month Mapa researchers have noted further improvements to their online offering.
In October AXA PPP announced that they had introduced a Dedicated Nurse helpline for individuals who have been diagnosed...keep reading
Nordea refresh customer acquisition pages and Swedbank introduce web TV series
13 October 2009 |
The September Mapa competitor intelligence update of the Swedish Internet Banking Dashboard showed little activity within secure sites, but some interesting changes relating to public site pages.
In January this year Nordea launched a new secure site and customers have been migrated in...keep reading
First time buyers targeted in new campaigns
10 February 2012 |
This month saw the recent update to our Mortgages Dashboard, revealing a number of interesting changes in the UK market.
Providers have been trying their best to attract first time buyers. Previously high deposit requirements were making it increasingly difficult for first time buyers to get...keep reading
Replaces Platinum card with MoreRewards Credit Cards
02 March 2012 |
The latest update of the Mapa Credit Card dashboard recorded over 20 changes across the providers monitored.
MBNA have replaced their Platinum Credit Card with two different branded Credit Cards – Visa and American Express. Both cards are being promoted as belonging to one account with a...keep reading
