The never ending online financial services story
15 September 2011 |
Back in the last century, when the Internet was invented, one of the first findings amongst potential users was a fear of information provided over the web becoming freely available to anyone with a dishonest motive. As then: as now.
This week I read a statistic from one of the IT companies...keep reading
HSBC matching mortgage deals for existing customers
23 May 2008 |
Changes in the mortgage market have been very topical of late and it is interesting to see that HSBC have launched a “Rate Matcher Calculator” on their public site for existing customers. The tool guarantees to match or better customers existing fixed rate of 4.54% or above after the customer...keep reading
New services and promotions, as the UK banks continue to develop mobile services
28 November 2008 |
Q4 of 2008 saw some substantial activity from two of the UK high street banks; Lloyds TSB and HSBC.
Lloyds TSB launched a mobile banking pack, which includes low and high balance alerts. They also introduced the option for current account customers to sign up for an overseas debit card...keep reading
External payment clearance times sharply reduced as more UK banks use Faster Payments on a regular basis
07 January 2009 |
At the end of 2008 the UK online banking market was full of activity. Our December update of the Internet Banking Dashboard monitored over 50 changes, including four website refreshes by First Direct, HSBC, Lloyds TSB and Nationwide.
Although most banks started to roll out the Faster Payment...keep reading
More statements available online and games to play in your spare time
03 February 2009 |
The January update of Mapa’s Credit Card Dashboard revealed another active quarter with over 35 changes being recorded.
The majority of the changes are about enhancing the experience of existing customers from within internet banking, for example Capital One and MBNA have both increased the...keep reading
Improvements to the customer experience
28 April 2009 |
Credit card providers are continuing to improve the experiences of their customers by giving them more online facilities, according to recent Mapa research.
Last quarters update of Mapa’s credit card dashboard saw providers increasing the availability of credit card statements online and more...keep reading
Despite the appalling year for banks generally, 9 banks still make it into the Marketing Society’s top 50 Brands of British origin listing
25 June 2009 |
The multi sector brand parade covering all sectors, and featuring an A to Z spectrum of well known favourites, ascribes each individual brand a value, and it is this that determines the rankings.
Examination of the full list shows a clear divide of banks featured, between those tainted by the...keep reading
High-Street banks promote student accounts using microsites and Facebook
09 September 2009 |
With students being internet and social media savvy, it comes as no surprise that banks promote their student account offering using different channels. Mapa research discovered student microsites for Abbey, Barclays, HSBC and Lloyds TSB. Abbey uses their microsite to promote an account...keep reading
Halifax customers can switch banking easily with online form
30 March 2010 |
The March update of Mapa’s Internet Banking Dashboard has recorded over 35 changes to the public and Internet Banking websites of the 15 banks monitored.
These changes include Halifax making it easier for customers to switch their banking Halifax switchingto them. Customers that have a bank...keep reading
Interactive tools & calculators added to savings websites
25 May 2010 |
Mapa researchers have logged an active quarter for savings with 38 changes recorded in the May update of the Savings Dashboard.
Savings provider Birmingham Midshires have launched new websites with the previous Birmingham Midshires website now split into 4 new websites. The BM Savings website...keep reading
Barclays lead mobile innovation in the UK market with Augmented Reality
25 May 2010 |
The May update of Mapa’s UK Mobile Banking and SMS Competitor Intelligence dashboards recorded notable new services as well as removed services in the UK market.
Barclays have been the most active player in the mobile field the last months. Following the removal of SMS Banking highlighted in...keep reading
HSBC Communicates Changes to its Friends and Family Payments within Internet Banking & First Direct upgrades its Secure Messaging Service
21 June 2010 |
Mapa researchers recorded around 20 changes whilst completing June’s Internet Banking Dashboard. Two changes of particular note came from HSBC and First Direct.
The former sent a secure message to its customers, informing them of upcoming changes to Friends and Family Payments within Internet...keep reading
This quarter sees HSBS Bank pioneer with an all new section devoted to Financial Planning
25 November 2009 |
The November update of Mapa’s Savings Dashboard has recorded over 50 changes.
Some of the changes logged include a refreshed online savings account and Cash ISA applications in an attempt to align it with the recent changes made to the Savings regulations. Birmingham Midshires has refreshed...keep reading
Cashback being offered as an incentive to customers to switch their current account
23 September 2009 |
The latest update of Mapa’s Internet Banking Dashboard has revealed that a number of banks are offering incentives for customers to switch their current account.
Abbey and Alliance & Leicester are offering a £100 cashback incentive to customers who switch to an Abbey Preferred Overdraft Rate...keep reading
First time buyers targeted in new campaigns
10 February 2012 |
This month saw the recent update to our Mortgages Dashboard, revealing a number of interesting changes in the UK market.
Providers have been trying their best to attract first time buyers. Previously high deposit requirements were making it increasingly difficult for first time buyers to get...keep reading
UK now a hotbed of activity
20 April 2012 |
Last week saw two mobile services launched on the same day in the UK. The first was HSBC’s new Fast Balance mobile banking offering. Secondly Barclays Pingit was re-launched to allow customers from all banks to use the service. Whilst these two are both retail banking apps, they serve to...keep reading
