Apps set a new mobile benchmark for competitors
31 January 2011 |
The latest online competitor intelligence update of the Mapa credit card dashboard recorded over 20 changes.
This quarter saw three providers refreshing the look of their secure sites. These were Asda Financial Services, MBNA and Sainsbury’s Finance. The changes recorded are mainly of...keep reading
First Direct take pole position with new iPhone app
27 June 2011 |
The June update of Mapa’s mBanking and SMS dashboard has yet again uncovered a treasure chest of innovative and ergonomic mobile service changes across the globe.
Bankinter (Spain) has just launched a new piece of technology for their Broker app that identifies clients through iris...keep reading
Recent Credit Card update shows over 30 changes
16 May 2008 |
In the recent update of Mapa's Savings Dashboard over 40 changes were recorded. An interesting addition to First Direct’s range of public site applications is the Everyday e-Saver Account. Beforehand, the applicant was required to have a current account with First Direct and could only apply...keep reading
Cashback and free petrol are among the offers being made
04 September 2008 |
Customers looking for a personal loan may be attracted to loans being offered currently which give them something back.
Research carried out by Mapa in August found that a number of loan providers are offering such incentives; First Direct are offering 25% cashback on interest paid on loans...keep reading
Banks focusing more on promoting and better explaining their mobile services
05 September 2008 |
Research from this quarter’s International Mobile Banking Dashboard update reveals that banks are focusing more on promoting and better explaining their mobile services.
Promotional content is more visible on various parts of public sites and on various occasions strategically placed on...keep reading
New recommendations site exclusive for First Direct customers launched
14 November 2008 |
First Direct has just launched a new social recommendations network for their customers. Customers can post recommendations on eating out, holidays, shopping, etc. and also things like local tradesmen and businesses. Customers can follow recommendations via RSS with recommendation locations...keep reading
New services and promotions, as the UK banks continue to develop mobile services
28 November 2008 |
Q4 of 2008 saw some substantial activity from two of the UK high street banks; Lloyds TSB and HSBC.
Lloyds TSB launched a mobile banking pack, which includes low and high balance alerts. They also introduced the option for current account customers to sign up for an overseas debit card...keep reading
External payment clearance times sharply reduced as more UK banks use Faster Payments on a regular basis
07 January 2009 |
At the end of 2008 the UK online banking market was full of activity. Our December update of the Internet Banking Dashboard monitored over 50 changes, including four website refreshes by First Direct, HSBC, Lloyds TSB and Nationwide.
Although most banks started to roll out the Faster Payment...keep reading
Lloyds TSB tops Mapa’s 2008 SMS League Table
12 February 2009 |
With over 6.5 billion text messages being sent each month in the UK between consumers, it’s no wonder that financial services and other large organisations are trying to get into that space; if not for servicing then surely for sales. Over the past 12 months Mapa have been monitoring how active...keep reading
Abbey’s site re-launch sees a number of functions removed from website
02 March 2009 |
Mapa’s first savings dashboard of 2009 has recorded over 50 changes, amongst the amendments uncovered by February’s research was what could be described as a much needed re-launch of the Abbey site. Abbey refreshed website
It’s interesting to see that with the Abbey re-launch, which not only...keep reading
Barclays lead mobile innovation in the UK market with Augmented Reality
25 May 2010 |
The May update of Mapa’s UK Mobile Banking and SMS Competitor Intelligence dashboards recorded notable new services as well as removed services in the UK market.
Barclays have been the most active player in the mobile field the last months. Following the removal of SMS Banking highlighted in...keep reading
HSBC Communicates Changes to its Friends and Family Payments within Internet Banking & First Direct upgrades its Secure Messaging Service
21 June 2010 |
Mapa researchers recorded around 20 changes whilst completing June’s Internet Banking Dashboard. Two changes of particular note came from HSBC and First Direct.
The former sent a secure message to its customers, informing them of upcoming changes to Friends and Family Payments within Internet...keep reading
Both First Direct and Yorkshire Building Society now allow potential customers to find and compare the right mortgage for themselves
10 November 2010 |
Both First Direct and Yorkshire Building Society now allow potential customers to find and compare the right mortgage for themselves
Mapa researchers recorded around 40 changes whilst completing the latest Mortgages Dashboard update. Of particular note was the fact that First Direct and...keep reading
A kaleidoscope of improvements from banking providers enhance the customer experience
07 January 2010 |
The December 2009 update of Mapa’s Internet Banking Dashboard recorded a significant number of impressive updates to UK online and mobile banking.
The most notable of the functionality and usability changes came from Barclays, Nationwide and NatWest/ RBS.
Barclays have now optimised the...keep reading
A slew of Social Media innovations shows First Direct’s determination to stay at the forefront of banking innovation
26 October 2009 |
As if to reconfirm the mould breaking tradition it established at its birth twenty years, First Direct appears to be leading the way in Innovation as it ramps up its presence in social media.
In the already hectic world of social media, First Direct has had a busy twelve months. It has...keep reading
Cashback being offered as an incentive to customers to switch their current account
23 September 2009 |
The latest update of Mapa’s Internet Banking Dashboard has revealed that a number of banks are offering incentives for customers to switch their current account.
Abbey and Alliance & Leicester are offering a £100 cashback incentive to customers who switch to an Abbey Preferred Overdraft Rate...keep reading
Banks increasingly engaging customers about digital strategy
05 March 2012 |
Mapa has recently completed its quarterly look into Retail Banking Current Account Brochureware and found a number of continuing themes.
Current Accounts remain at the heart of the banking relationship and consequently the fight for customers is as fierce as ever. Halifax and Santander have...keep reading
Retail Banks Taking Measured Approach To Social Media
11 April 2012 |
Mapa has recently produced the Internet Banking Dashboard: an in depth look at all the major UK banks’ Internet Banking services.
A key theme in this quarter has been social media activity. NatWest, RBS and Santander have all launched on Twitter while Barclays are now present on Facebook....keep reading
