New service for FlexAccount customers
30 May 2008 |
Accessing your banking account on your phone, receiving weekly text messages of your bank balance and paying for goods in shops via your mobile phone are just some of the services being adopted in the very fast developing mobile financial services world. Recently, as captured in Mapa’s SMS...keep reading
Account opening as it should be
13 August 2010 |
Today I opened a Metro Bank account. Despite my cynical expectations the bank really is putting the customer first. Here is the chronology of what happened:
09.00 Leave office armed with appropriate documents on my quest to open a Metro bank account
09.25 Arrive at Holborn. See bright...keep reading
Cashback being offered as an incentive to customers to switch their current account
23 September 2009 |
The latest update of Mapa’s Internet Banking Dashboard has revealed that a number of banks are offering incentives for customers to switch their current account.
Abbey and Alliance & Leicester are offering a £100 cashback incentive to customers who switch to an Abbey Preferred Overdraft Rate...keep reading
Banks increasingly engaging customers about digital strategy
05 March 2012 |
Mapa has recently completed its quarterly look into Retail Banking Current Account Brochureware and found a number of continuing themes.
Current Accounts remain at the heart of the banking relationship and consequently the fight for customers is as fierce as ever. Halifax and Santander have...keep reading
