Mapa see a growth in web 2.0, video and social technologies
22 September 2008 |
Mapa has recently completed the 2008 edition of our Innovation in International Financial Services report. For the second year running Mapa has conducted a series of visits on over 35 international banking websites, both secure and public, focusing on capturing online innovation.
The report...keep reading
Despite continued explosive market growth in Social Media participation, early adopters amongst banks are paring back their investments
02 April 2009 |
Last month at a gathering of leading European Bank Social Media proponents, that I attended, a new mood of somberness prevailed. Whilst enthusiasm and belief in the new media form was undiminished the new reality of banking cut backs and consolidation was clearly in evidence.
Leading...keep reading
iPhone applications have recently been introduced by banks in the Netherlands
22 April 2010 |
Mobile banking has seen a slow take up in the Netherlands in comparison to other countries. At the moment Rabobank is ahead with offering a mobile banking application for smart phones, SMS payments service and an iPhone application. However from this month onwards more developments can be...keep reading
Service removals and extensions all evident as providers scramble for market advantage
24 February 2010 |
The February update of Mapa’s Mobile Banking and SMS Competitor Intelligence dashboards recorded several notable changes in the countries monitored.
Europe is catching up with the US banks following the introductions of iPhone applications from many major banks. In the American market, BB&T’s...keep reading
ABN AMRO use a customer panel and microsite to receive customer feedback
29 July 2010 |
In February this year ABN AMRO invited customers to register for their customer panel. A dedicated website is available for customers where they can change their customer panel profile and can also unsubscribe from the panel.
Every month participants are invited by email to complete a survey....keep reading
No slow down in the mobile industry
02 February 2012 |
In the recently developed International Internet Banking Dashboard, it became apparent that the financial providers researched are focussing on their mobile applications and / or websites.
In the last few months, ABN AMRO (The Netherlands), BNP Paribas (France), La Caixa (Spain), Lloyds TSB...keep reading
