UK now a hotbed of activity
20 April 2012 | Mobile & SMS | Joshua Grant
Last week saw two mobile services launched on the same day in the UK. The first was HSBC’s new Fast Balance mobile banking offering. Secondly Barclays Pingit was re-launched to allow customers from all banks to use the service. Whilst these two are both retail banking apps, they serve to...keep reading
Retail Banks Taking Measured Approach To Social Media
11 April 2012 | Internet banking Social | Joshua Grant
Mapa has recently produced the Internet Banking Dashboard: an in depth look at all the major UK banks’ Internet Banking services.
A key theme in this quarter has been social media activity. NatWest, RBS and Santander have all launched on Twitter while Barclays are now present on Facebook....keep reading
P2P Payments Take Off Around the World
04 April 2012 | Mobile & SMS | Joshua Grant
In time we may look back at a number of the services featured in the March update of Mapa’s Mobile & SMS Banking Dashboard as being seminal services which triggered a fundamental change in digital retail banking.
For the time being, person-to-person payments is the area seeing most...keep reading
Banks increasingly engaging customers about digital strategy
05 March 2012 | Current accounts | Joshua Grant
Mapa has recently completed its quarterly look into Retail Banking Current Account Brochureware and found a number of continuing themes.
Current Accounts remain at the heart of the banking relationship and consequently the fight for customers is as fierce as ever. Halifax and Santander have...keep reading
Updated iPhone app gives customers external payments with a native experience
20 January 2012 | Mobile & SMS | Joshua Grant
Royal Bank of Scotland and NatWest updated their much loved iPhone app just before Christmas, allowing customers to make payments to external payees. With Lloyds TSB and Santander recently launching mobile apps and Barclays’ apps '‘on the way’' the UK Mobile Banking market is certainly taking...keep reading
