How to make life really easy for your customers!
12 March 2012 | Mobile & SMS Tablets | Ross Methven
Every day millions of customers make contact with their bank to ask the following question: What is my balance?
If they use internet banking then this is pretty easy to do, but the need to be in front of a PC security hoops to jump through can make this take as long as….. a whole minute! As...keep reading
Why the UK banks should beware
23 November 2011 | Internet banking | Ross Methven
Earlier this month it was announced (PDF) that Selftrade, the UK-based execution only broker owned by Boursorama, had become a bank with deposit taking permissions granted by the FSA.
Selftrade’s CEO, Paul Greetham, has said that "over the next few years and subject to further FSA approval,...keep reading
The criticism directed at banks for lack of attendance and innovation… blame Apple!
17 February 2011 | Social | Ross Methven
Since the Finovate conference in London on 1st February there have been a number of criticisms of banks, from lack of attendance at the event to their underlying unwillingness to innovate. If these criticisms are justified, why are the banks dragging their feet?
Since the conference I have...keep reading
Metro Bank launches internet banking platform in the UK
26 August 2010 | Internet banking | Ross Methven
Part of Metro Bank’s promise to customers is that they will “deliver unlimited convenience” through “great online banking”. After the delayed launch, have they kept their promise?
Strengths:
Make the process easy and customer will see it through, says Mapa
31 October 2008 | Internet banking | Ross Methven
Mapa has recently completed a global research project which compared the new bank account opening process of over 40 banks in 10 countries. The work included an audit of account selector tools, the online application process, decision delivery, debit card delivery and gaining access to...keep reading
