Metro Bank launches internet banking platform

Metro Bank launches internet banking platform in the UK

26 August 2010 | Internet banking | Ross Methven

Part of Metro Bank’s promise to customers is that they will “deliver unlimited convenience” through “great online banking”. After the delayed launch, have they kept their promise?

Strengths:

• Core banking functions are present (balances, statements, internal / external transfers, bill pay, standing orders)
• Wide range of accounts can be viewed / managed online (current account, savings, fixed term savings, credit cards, loans and mortgages)
• Secure messaging system (inbox, sent items, create new message)
• Statements and letters stored online (including letters customers send to the bank)

Weaknesses:

• Design, or lack thereof; I don’t wish to be unkind, but the truth is that is looks dreadful and it is unusable in places
• Not compatible with Internet Explorer 8 (Metro Bank advises that ‘Compatibility View’ must be enabled)
• No online help section, or context specific page help (e.g., guidance when setting up a standing order)
• Error messages are useless and it is still full of bugs

Verdict:

The absolute essentials are there in terms of managing a current account online, but compared to the wide range of internet banking platforms monitored by Mapa, the user experience is very poor indeed. It is questionable whether the platform should have been released in its current state at all. Whilst the branch is at the heart of Metro Bank’s strategy, will their customers forgive their online shortcomings?

Screenshots:

If you're interested in hearing more about Metro Bank contact Ross Methven on 020 7727 3130