Nationwide is the latest to launch a homebuyer’s app
21 November 2013 |
Mortgages | Heena Baig
We recently carried out the quarterly update for our mortgages dashboard , and noticed some interesting activities across some major providers.
As the mortgage market heats up, providers are beginning to dive in to the popular world of mobile apps to assist homebuyers. Home buying and...keep reading
Key findings from our recent Tablet Banking Report
21 November 2013 |
Tablets | Meaghan Johnson
Our 5th Edition of the Tablet Banking Series took a different direction from previous reports, as it focused on strategic considerations and quantified key trends in the current state of play.
One of the core areas of focus was the development of iPad vs Android tablet specific apps. While...keep reading
How to transform customers into personal advisors
13 November 2013 |
Share dealing | Alexander Hertzell
Nordnet is a Swedish digital savings specialist established in all Nordic markets. As well as extensive offerings within the digital space, they are now also pioneers in social investing after becoming majority owners of the social investment platform Shareville.
Nordnet is Sweden’s first...keep reading
Banks push offers to coincide with easier account switching rules
04 November 2013 |
Credit cards | Tom McCourtie
Mapa’s recent Credit Card Dashboard update has seen various providers launch a selection of offers designed to attract the attention of new customers. In October 2013, Barclaycard launched a ground-breaking balance transfer deal on its Platinum credit card, which offers customers 0% on balance...keep reading
Attracting and engaging new and existing customers
31 October 2013 |
Internet banking | Niklas Olsson
Background and purpose
With this, the fifth, report of the year in the Mapa Research Insight Series we are excited to introduce a new topic – business banking. At Mapa Research we primarily focus on following and providing insight on changes and developments within the private customer...keep reading
Join us in London in November to find out
28 October 2013 |
Mobile banking | Edward Chatham
Mapa Research are delighted to announce that we will be Media Sponsors of The Future of Retail Banking Conference in London on the 25th and 26th of November. The speaker list promises some of the most forward looking individuals and organisations from around the world, with a commendable focus...keep reading
Can you afford not to keep up to date?
24 October 2013 |
Mobile banking | Hannah Durevall
For those regularly following our news updates, you will know that in July we issued the first edition of the Mapa Market Monitor. This is a free e-newsletter which links to articles containing the most interesting findings from our reports and quarterly updates, and also includes things you...keep reading
How does the new service add up? And is it enough?
15 October 2013 |
Internet banking | Mark Pavan
When Metro Bank set up in the UK in 2010 we, like most other customers welcomed them with open arms. We saw them as a breath of fresh air.
We blogged about the account opening experience (good) and the Internet banking offer (bad).
Now 3 years on, after a number of incremental usability...keep reading
Several UK and European banks have recently invested in Live Chat. Is it making a difference?
07 October 2013 |
Internet banking | Ruth Janssen
Our latest International Digital Banking Update has confirmed the trend of an increasing use of Live Chat within Financial Services. In the Netherlands, both ABN AMRO (NL) and Rabobank (NL) have introduced Live Chat in recent months, with a view of further extending the service and scope....keep reading
How banks are using online banking to manage foreign transactions
02 October 2013 |
Internet banking | Meaghan Johnson
This quarter’s UK Internet Banking update saw the implementation of a win-win service for both the customer and the bank. NatWest, Nationwide and RBS now allow customers to inform the bank of upcoming trips abroad. Countless times customers have had their debit card blocked on holidays or trips...keep reading
Page 1 of 26 pages 1 2 3 > Last ›