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Introducing our Tablet Dashboard

A quarterly audit of 10 leading banks’ offerings in 7 countries

19 September 2014 | Tablet banking |

Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.

Earlier this year, in response to our customers' requests, here at Mapa research we started to include tablet banking as...keep reading

My recent experience with TransferWise

Turning a complaint into a life-time customer

19 September 2014 | Internet banking |

The international payments provider, viewed as a disruptor to high street banks, which offers payments to a range of markets with no hidden fees initially drew me in as a customer with its competitive rates and ease of use.

However, a recent experience involving a transfer to the US has made me...keep reading

Challenger Banks - a bigger threat?

Different strategies are creating different threats

19 August 2014 | Current accounts |

Since the crash in 2008 the UK bank market has seen a lot of comment and press around the supposed break-up of the current bank market, and the threat from new challengers. Slowly this momentum has grown, as new entities have joined the fray, and new names appeared. The list of participants is...keep reading

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