Exploring how digital upstarts are disrupting the retail banking industry
05 February 2016 |
Mobile banking | Gabriela Mancero
Gaby Mancero test drives offerings from two challenger banks to assess how successful they are at removing pain points, focusing on customer experience and offering valuable new services.
With an upsurge in the number of new entrants to the UK banking market, challengers are threatening the...keep reading
Has mobile banking stagnated or has the approach to innovation just shifted?
03 February 2016 |
Mobile banking | Meaghan Johnson
Some within digital banking fear stagnation in this fast-moving battleground. Here Mapa’s Meaghan Johnson explains why she disagrees.
In developed markets, the app space within digital banking is undergoing an exciting period. Having monitored over 40 global banks’ apps for the past two years...keep reading
Disruptive threats are actually an opportunity for banks
25 January 2016 |
Digital banking | Jess Morley
Our latest Insight report, Ten Things Digital Teams Should be Doing in 2016, reviews the digital trends that banks should currently be exploring. Here the author, Jess Morley, explains the threat that traditional retail banks face from digital disruptors and explains why this actually presents...keep reading
ABN AMRO and BBVA introduce Whatsapp as new communication channel
08 December 2015 |
Digital banking | Katrina Elliott
Our most recent update of the Digital Banking Dashboard found that ABN AMRO (NL) and BBVA (ES) are the first European banks to enable the use of Whatsapp as one of their new communication channels.
BBVA customers now have the opportunity to speak to an advisor Monday to Friday 8am to 8pm via...keep reading
How can banks encourage meaningful and ongoing conversation with their customers?
18 November 2015 |
Digital banking | Katie Nachshon
The first Engagement Banking report in Mapa’s Insight Series explores some of the strategies and concepts being developed by banks, which aim to foster greater and more meaningful customer engagement across their digital channels.
This is an area in which retail banks seem to be falling behind...keep reading
The redesigned CapitalOne website enables clear streamlined information
30 October 2015 |
Credit cards | Thelma Azolukwam
Mapa’s latest Credit Card (UK) dashboard has uncovered a new trend. Some UK providers are updating their website and mobile app interfaces with a simpler aesthetic, revealing an emerging shift towards a cleaner and more minimalist design.
CapitalOne, for example, redesigned their website with a...keep reading
Exploring new opportunities for banking on a smartwatch
26 October 2015 |
Wearables | Katrina Elliott
The first Wearables report of the Mapa Insight Series documents the rise of the smartwatch and its potential to create a more rewarding and personalised banking experience for consumers.
In the short time that smartwatches have been available, many banks have deployed apps that complement their...keep reading
Innovators are pacing ahead of the market
23 October 2015 |
Mobile banking | Meaghan Johnson
Last week we participated in a very topical panel discussion at the BAI Retail Delivery event in Las Vegas. Joined by Jim Marous of the Financial Brand and Dan Armstrong of Bank Mobile, we examined the secret to building an Uber-like mobile banking app.
How to become the Uber of digital banking...keep reading
HSBC offers up to £240 to customers that switch to the HSBC Advance current account
09 October 2015 |
Internet banking | Thelma Azolukwam
From Monday June 29th to Monday August 31st HSBC offered new customers willing to switch to a HSBC Advance current account a larger than average bonus of up to £240. This promotion has been accompanied by a significant online marketing campaign; see below the promotion on the landing page of the...keep reading
Recent digital banking introductions to the Swedish market
07 October 2015 |
Mobile banking | Alexander Hertzell
The recent update of our Swedish internet & mobile banking dashboards uncovered a good selection of changes, below are some of the most interesting introductions that were captured in the past quarter.
Nordea has introduced the ability for customers to change their personal code for...keep reading
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