Adopting the Amazon process to maximise conversion rates
21 October 2014 |
Digital banking | Ross Methven
UAE bank Mashreq has just launched a beta version of the Mashreq Store. Just as though they were shopping for items on Amazon or other retailers’ stores, site visitors can browse the product range and add those of interest to their shopping cart. Once finished, a one-time checkout process is...keep reading
Attracting and engaging new customers
08 October 2014 |
Tablet banking | Niklas Olsson
We have now reached the sixth report, as part of the Mapa Research Insight Series. With this report we turn our attention to business banking and in particular how to attract and engage new customers.
Why are we covering this topic and why start-up businesses specifically?
It is often raised as...keep reading
Just one of the exciting fintech start-ups at Finovate Fall NYC
01 October 2014 |
| Meaghan Johnson
Last week we attended Finovate Fall in New York City, an event dedicated to showcasing the most innovative FinTech firms. Of the 70 presenters, there was a clear trend towards biometrics and loyalty programme products and services. Personally I was not surprised to see a substantial amount of...keep reading
Lenders continue reforms to comply with new rules post MMR
22 September 2014 |
Mortgages | Heena Baig
This quarter as part of the mortgages dashboard update we recorded a number of developments among the mortgage lenders monitored.
Post the launch of Mortgage Market Review (MMR), providers continued to make improvements and amendments to their mortgage related website offerings. Some of the...keep reading
A quarterly audit of 10 leading banks’ offerings in 7 countries
19 September 2014 |
Tablet banking | Katrina Elliott
Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.
Earlier this year, in response to our customers' requests, here at Mapa research we started to include tablet banking as...keep reading
Turning a complaint into a life-time customer
19 September 2014 |
Internet banking | Meaghan Johnson
The international payments provider, viewed as a disruptor to high street banks, which offers payments to a range of markets with no hidden fees initially drew me in as a customer with its competitive rates and ease of use.
However, a recent experience involving a transfer to the US has made me...keep reading
Recent innovations by providers reinforce the role of mobile to push savings
03 September 2014 |
Savings | Heena Baig
The latest update of the savings dashboard was released this month with some interesting developments.
This quarter the mobile space for savings was buzzing with excitement with the launch of new capabilities by two major players – Nationwide and HSBC. Nationwide has become the first bank in...keep reading
A key finding of the latest dashboard update
02 September 2014 |
Personal loans | Heena Baig
Late last month we delivered our personal loans dashboard with a fair amount of activity among providers.
As customers increasingly use the mobile channel as an active medium to communicate and engage with their bank, financial institutions continue to invest in the mobile space. As such, some...keep reading
Taking advantage of sales opportunities within the mobile channel
22 August 2014 |
Mobile banking | Niklas Olsson
With this fifth report, as part of the Mapa Research Insight Series, we build on the 2014 mobile banking state of the market to cover selling in the mobile channel. Compared to last year’s digital sales report this year we put the spotlight specifically on mobile - the reason being that this...keep reading
Different strategies are creating different threats
19 August 2014 |
Current accounts | Mark Pavan
Since the crash in 2008 the UK bank market has seen a lot of comment and press around the supposed break-up of the current bank market, and the threat from new challengers. Slowly this momentum has grown, as new entities have joined the fray, and new names appeared. The list of participants is...keep reading
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