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Introducing our Tablet Dashboard

A quarterly audit of 10 leading banks’ offerings in 7 countries

19 September 2014 | Tablet banking |

Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.

Earlier this year, in response to our customer requests, here at Mapa research we started to include tablet banking as part...keep reading

My recent experience with TransferWise

Turning a complaint into a life-time customer

19 September 2014 | Internet banking |

The international payments provider, viewed as a disruptor to high street banks, which offers payments to a range of markets with no hidden fees initially drew me in as a customer with its competitive rates and ease of use.

However, a recent experience involving a transfer to the US has made me...keep reading

Challenger Banks - a bigger threat?

Different strategies are creating different threats

19 August 2014 | Current accounts |

Since the crash in 2008 the UK bank market has seen a lot of comment and press around the supposed break-up of the current bank market, and the threat from new challengers. Slowly this momentum has grown, as new entities have joined the fray, and new names appeared. The list of participants is...keep reading

The UK Mobile Banking App Market

Finally one to watch

31 July 2014 | Mobile banking |

The UK Mobile Banking market has been an interesting space to watch over the past 18 months.  While Sweden, The Netherlands and Spain can be viewed as leading European markets, recent developments in the UK is putting the banks offering on par with the likes of Skandiabanken, ABN Amro and BBVA.

...keep reading

Tablet banking added to Dashboard Service

Mapa Research have extended their benchmarking services to cover Tablet Banking

12 June 2014 | Tablet banking |

The service follows those offered on the Tablet platform by 10 International financial institutions, deliberately selected for their leading edge market propositions. By benchmarking and illustrating over 150 key tablet features, subscribers have a unique insight into best global practices for...keep reading

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