Insight that will make your eyes water
Mapa’s experienced consultants live and breathe digital banking. We help our clients with a wide variety of online projects. And because we know the industry inside out our outputs are always insightful, practical and independent, making it easy for you to make decisions.
Actionable recommendations
Ultimately, our consultancy services provide actionable recommendations that allow you to increase acquisition and retention strategies. Projects cover a wide variety of issues and typically aim to :
- Support strategic or development plans
- Build and strengthen business cases
- Identify service customer experience improvements
- Increase customer satisfaction
- Increase online conversion / decrease call centre and branch contact
- Encourage customers to fully utilise digital facilities
- Differentiate and enhance a service by identifying unique overseas innovations
Proven track record
Mapa has supported a variety of clients across the world for over 10 years. They cover:
- UK, Europe and North America
- Banking, savings, credit card, mortgage and insurance providers
- Traditional, multichannel and direct brands
Flexible
Consultancy projects vary in complexity and duration – from one day to two years! We respond to briefs or we work with clients to define what the goals and objectives should be. To find out more and how Mapa can support you and your business objectives, get in touch with Ross Methven, Head of Consultancy, on + 44 (0) 20 7727 3130 or via email: ross@mapa-uk.com