Online & Mobile Banking Research

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Digital Sales: Enhancing customer relationships

April 2013

Tablet Banking Series: Branch on the go?

March 2013

Up and coming research

Mobile Banking: State of the market 2013

June 2013 -

The evolution of PFM and money management tools – 3rd edition

July 2013 -

Digital Innovations: Engaging and onboarding business banking customers

September 2013 -

Tablet Banking Report Series – 5th edition

October 2013 -

Recent Market Audits

Mobile payments take on Europe

07 May 2013 | Internet banking Mobile banking Tablets | Ruth Janssen

The time has come again… Mapa Research issued their second quarterly International Digital Banking Dashboard of 2013. This product monitors digital developments of various international providers across different channels (internet, mobile and tablet).

As a result, we would like to share...keep reading

Are online communities run by banks successful?

02 May 2013 | Credit cards | Meaghan Johnson

The most recent Mapa Credit Card Dashboard update recorded a number of changes this update, but one of the most interesting was First Direct's removal of the Little Black Book in late February of this year. Five years ago the bank was the first in the UK to launch a community site that was...keep reading

Hot off the press! New Mapa Research Report

24 April 2013 | Mobile banking Tablets | Paul Merry

Mapa announced today that its eagerly awaited report looking at evolving digital sales strategies is available for purchase. This study delivers the key approaches taken from exhaustive analysis of financial service provider’s products and services. It provides the reader with the tools they...keep reading

Consistency in Everything

02 April 2013 | PFM Tablets | Paul Merry

As part of our research into the development and evolution of banking tablet applications conveyed in our latest syndicated report; Tablet Banking Series: Branch on the go? Mapa considered best of breed innovation in tablet app design. Citibank’s tablet apps were consistently identified as...keep reading

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Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

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We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

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