Digital Banking Research

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Recent Market Audits


We have now reached the sixth report, as part of the Mapa Research Insight Series. With this report we turn our attention to business banking and in particular how to attract and engage new customers.

Why are we covering this topic and why start-up businesses specifically?...keep reading


Last week we attended Finovate Fall in New York City, an event dedicated to showcasing the most innovative FinTech firms. Of the 70 presenters, there was a clear trend towards biometrics and loyalty programme products and services. Personally I was not surprised to see a...keep reading


This quarter as part of the mortgages dashboard update we recorded a number of developments among the mortgage lenders monitored.

Post the launch of Mortgage Market Review (MMR), providers continued to make improvements and amendments to their mortgage related website...keep reading


Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.

Earlier this year, in response to our customers' requests, here at Mapa research we started to...keep reading

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Global research

Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

International Digital Banking

October 2014 -

Mortgages (UK)

October 2014 -

Share Dealing (SWE)

October 2014 -

The evolution of point-of-sale mobile payment services

October 2014 -

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