Digital Banking Research

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Recent Market Audits

Pick your battles: how new entrants can compete in a crowded market

05 February 2016 | Mobile banking | Gabriela Mancero

Gaby Mancero test drives offerings from two challenger banks to assess how successful they are at removing pain points, focusing on customer experience and offering valuable new services.

With an upsurge in the number of new entrants to the UK banking market, challengers are threatening...keep reading


Some within digital banking fear stagnation in this fast-moving battleground. Here Mapa’s Meaghan Johnson explains why she disagrees.

In developed markets, the app space within digital banking is undergoing an exciting period. Having monitored over 40 global banks’ apps...keep reading


Our latest Insight report, Ten Things Digital Teams Should be Doing in 2016, reviews the digital trends that banks should currently be exploring.  Here the author, Jess Morley, explains the threat that traditional retail banks face from digital disruptors and explains why...keep reading


Our most recent update of the Digital Banking Dashboard found that ABN AMRO (NL) and BBVA (ES) are the first European banks to enable the use of Whatsapp as one of their new communication channels.

BBVA customers now have the opportunity to speak to an advisor Monday to...keep reading

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Global research

Using our worldwide portfolio of live bank accounts, we provide our clients with unrivalled competitor tracking and inspiration for their own product and service developments through our research and consultancy services. We have been immersed in online banking since its inception and have tracked every innovation and evolution since then.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Tablet Banking (UK)

February 2016 -

SME Banking (UK)

February 2016 -

Current Accounts (UK)

February 2016 -

Internet Banking (SWE)

March 2016 -

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