Digital Sales: Enhancing customer relationships
Tablet Banking Series: Branch on the go?
Up and coming research
Mobile Banking: State of the market 2013
June 2013 - Joshua Grant
The evolution of PFM and money management tools – 3rd edition
July 2013 - Ruth Janssen
Digital Innovations: Engaging and onboarding business banking customers
September 2013 - Alexander Hertzell
Tablet Banking Report Series – 5th edition
October 2013 - Meaghan Johnson
Recent Market Audits
The time has come again… Mapa Research issued their second quarterly International Digital Banking Dashboard of 2013. This product monitors digital developments of various international providers across different channels (internet, mobile and tablet).
As a result, we would like to share...keep reading
The most recent Mapa Credit Card Dashboard update recorded a number of changes this update, but one of the most interesting was First Direct's removal of the Little Black Book in late February of this year. Five years ago the bank was the first in the UK to launch a community site that was...keep reading
Mapa announced today that its eagerly awaited report looking at evolving digital sales strategies is available for purchase. This study delivers the key approaches taken from exhaustive analysis of financial service provider’s products and services. It provides the reader with the tools they...keep reading
As part of our research into the development and evolution of banking tablet applications conveyed in our latest syndicated report; Tablet Banking Series: Branch on the go? Mapa considered best of breed innovation in tablet app design. Citibank’s tablet apps were consistently identified as...keep reading
Find out more about us
Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.
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We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.