Digital Banking Research

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Recent Market Audits


Activity in the tablet channel is now starting to pick up momentum after a quieter start to the year. Our research into ten leading banks’ tablet offerings in the Tablet Dashboard has revealed some unique new approaches to navigation within the apps.

First of all, USAA has...keep reading


HSBC are hosting a competition on their public site: Customers who make an international payment before the 1st of October 2015 will be entered into a prize draw to win back the payment, up to a value of £5000.

HSBC launched this competition to highlight a number of...keep reading


Our seventh report of the 2015 Mapa Insight Series takes a look at the digitisation of the branch. Over the past few years we have seen more and more banking activities migrate over to digital channels and away from brick and mortar branches. We explore the way banks are...keep reading


At Mapa Research we are dedicated to providing our clients with great value and insight. We are therefore looking to ensure that our clients’ needs are at the heart of our service line development.

Whether you are a past, current or (hopefully) future client, we would like...keep reading

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Global research

Mapa have offices in London, Stockholm, Edinburgh and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Internet Banking (AU)

October 2015 -

Mobile Banking (AU)

October 2015 -

Digital Bulletin

October 2015 -

Personal Loans (UK)

October 2015 -

Recent Tweets

@Barclays launches #iPortal, a single point of access for all #business needs

@mBankpl #sponsors three-year #degree course in #digitalbanking and #finance

#Apple Impacts #MobileBanking: For Better or Worse @FinancialBrand