Digital Banking Research

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Recent Market Audits


The first Engagement Banking report in Mapa’s Insight Series explores some of the strategies and concepts being developed by banks, which aim to foster greater and more meaningful customer engagement across their digital channels.

This is an area in which retail banks seem...keep reading


Mapa’s latest Credit Card (UK) dashboard has uncovered a new trend. Some UK providers are updating their website and mobile app interfaces with a simpler aesthetic, revealing an emerging shift towards a cleaner and more minimalist design.

CapitalOne, for example,...keep reading


The first Wearables report of the Mapa Insight Series documents the rise of the smartwatch and its potential to create a more rewarding and personalised banking experience for consumers. 

In the short time that smartwatches have been available, many banks have deployed...keep reading


Last week we participated in a very topical panel discussion at the BAI Retail Delivery event in Las Vegas. Joined by Jim Marous of the Financial Brand and Dan Armstrong of Bank Mobile, we examined the secret to building an Uber-like mobile banking app.

How to become the...keep reading

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Global research

Mapa have offices in London, Stockholm, Edinburgh and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Digital Banking Security Insight Series

November 2015 -

Digital Bulletin

December 2015 -

Ten Things Digital Teams Should Do In 2016

December 2015 -

Mobile and SMS Banking

December 2015 -

Recent Tweets

RT @JimMarous: Mixing business with pleasure. Great dinner talking #fintech and co-marketing. Meaghan from @maparesearch…

RT @JimMarous: For detailed dashboards of global #finserv mobile and online apps + strategy reports call @maparesearch. #fintech @rosco_met

How can #banks encourage meaningful and ongoing conversation with their customers? #customerengagement #banking