Digital Banking Research

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Recent Market Audits


Earlier this year I wrote that the Australian Super-supermarkets, Woolworths and Coles, were looking to leverage their insights into customer spending and eating habits into an actuarial benefit; now it seems that Coles are not content to rest on their technological...keep reading


In this edition of the 2014 Mapa Insight Series we put the spotlight specifically on Personal Financial Management (PFM). We have monitored developments over the past 12 months and this report is the 4th annual update on PFM tools.  

As part of setting the scope and...keep reading


The service follows those offered on the Tablet platform by 10 International financial institutions, deliberately selected for their leading edge market propositions. By benchmarking and illustrating over 150 key tablet features, subscribers have a unique insight into best...keep reading


The latest update to the Mapa Mortgages Dashboard service is now available to subscribers to view; however for those not lucky enough to have access to our full service, here are a few highlights.

This quarter, multiple providers were found responding to the new...keep reading

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Global research

Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Digital innovations: Engaging and onboarding business banking customers

July 2014 -

Mortgages (UK)

August 2014 -

Share Dealing (SWE)

August 2014 -

Savings (UK)

August 2014 -

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@Coles one-step closer to “exceeding the offers of the #British mega-chains”" #financialservices #disruptors