Mobile Banking 2013: Are you following or leading?
Digital Sales: Enhancing customer relationships
Tablet Banking Series: Branch on the go?
Up and coming research
Mobile Banking: State of the market 2013
June 2013 - Joshua Grant
The evolution of PFM and money management tools – 3rd edition
July 2013 - Ruth Janssen
Digital Innovations: Engaging and onboarding business banking customers
September 2013 - Alexander Hertzell
Tablet Banking Report Series – 5th edition
October 2013 - Meaghan Johnson
Recent Market Audits
April saw the launch of the new Lloyds TSB website with a number of key improvements including:
- Links to online banking appear on each page
- A move to a top-level navigation menu
- Improved brochureware layouts and content
- Simplified product comparison tools
- A dedicated help...keep reading
Mapa has recently completed its first 2013 review of the Swedish banks' digital share dealing and fund trading services. The fourth quarter of last year showed a focus on customer exprerience. Although still present in this quarter, there is a greater emphasis on new services and the launch...keep reading
The time has come again… Mapa Research issued their second quarterly International Digital Banking Dashboard of 2013. This product monitors digital developments of various international providers across different channels (internet, mobile and tablet).
As a result, we would like to share...keep reading
The most recent Mapa Credit Card Dashboard update recorded a number of changes this update, but one of the most interesting was First Direct's removal of the Little Black Book in late February of this year. Five years ago the bank was the first in the UK to launch a community site that was...keep reading
Find out more about us
Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.
Real bank accounts
We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.