Digital Banking Research

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Recent Market Audits

The Barclays 100% mortgage is here

09 May 2016 | Mortgages | Kirsty Cooke

Barclays has launched the first 100% mortgage from the high street in 8 years, in what the FT calls a ‘sign of a return to riskier lending’. The mortgage needs to be supported by a ‘helper’, most likely a family member, who guarantees the mortgage by putting 10% of the property purchase...keep reading

Chat bots: A better experience for banking customers?

19 April 2016 | Social | Mapa

As we touched on in our recent article about social customer service, the possibilities to provide support over private channels such as Facebook Messenger are expanding. Not least because, as Mark Zuckerberg announced at the F8 conference last week, Facebook has introduced ‘chatbots’....keep reading

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When Apple Pay arrived in the UK last year nearly all of the biggest high street banking brands announced that they would be partnering with the tech giant to bring the contactless mobile payment solution to their customers. Barclays was, however, notably absent from the...keep reading

Will the UK follow Scandinavia in becoming nearly cashless?

21 March 2016 | Mobile payments | Sara Sjöstedt

As the number of digital payment solutions available to consumers continues to increase, customers across the globe are increasingly choosing to forego cash. Indeed, data would suggest that the UK is following trends in Scandinavian countries, as it moves towards becoming a ‘cashless...keep reading

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Global research

Using our worldwide portfolio of live bank accounts, we provide our clients with unrivalled competitor tracking and inspiration for their own product and service developments through our research and consultancy services. We have been immersed in online banking since its inception and have tracked every innovation and evolution since then.

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We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Internet Banking (SWE)

June 2016 -

Digital Money Bulletin

June 2016 -

Mobile Banking

June 2016 -

Internet Banking (UK)

June 2016 -

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Our latest report discusses the challenges within #PFM - and what banks can do to win over customers. https://t.co/4vmQeWJFvi #FinTech

Why banks should use mobile hardware features to improve the #digitalbanking experience https://t.co/gmd6hN0nTS #cx https://t.co/vV087RRnn9

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