Digital Banking Research

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Recent Market Audits


This quarter as part of the mortgages dashboard update we recorded a number of developments among the mortgage lenders monitored.

Post the launch of Mortgage Market Review (MMR), providers continued to make improvements and amendments to their mortgage related website...keep reading


Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.

Earlier this year, in response to our customers' requests, here at Mapa research we started to...keep reading


The latest update of the savings dashboard was released this month with some interesting developments.
This quarter the mobile space for savings was buzzing with excitement with the launch of new capabilities by two major players – Nationwide and HSBC. Nationwide has...keep reading


Late last month we delivered our personal loans dashboard with a fair amount of activity among providers.

As customers increasingly use the mobile channel as an active medium to communicate and engage with their bank, financial institutions continue to invest in the mobile...keep reading

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Global research

Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Digital Bulletin

October 2014 -

Personal Loans (UK)

October 2014 -

Credit Card (UK)

October 2014 -

International Digital Banking

October 2014 -

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Businesses reveal new #fintech solutions designed to shape the #future of #financialservices @Barclays

#Banks Refresh Perspectives on the Young and the #Underbanked

@Isbank implements #TouchID for #mobilebanking on the #iPhone