Digital Banking Research

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Recent Market Audits


The latest update of the Credit Card Dashboard (UK) has captured a number of developments in the contactless payment space. Most notably was the launch of Apple Pay in the UK that was supported by almost all major UK banks. One exception to this was Barclays, who held out...keep reading


Personal Financial Management is a well-established concept within digital banking, with the majority of financial services providers recognising the need to provide tools to help customers better understand and manage their finances. PFM tools promise to encourage more...keep reading

Customer experience - the focal point of discussion in the Nordics

22 July 2015 | Digital banking | Jennifer Aref

Earlier this summer Mapa attended the Customer Experience Transformation: Financial Services Nordics in Stockholm. Over this two day conference, we had the opportunity to listen to and discuss the best initiatives, solutions and challenges regarding customer experience with financial...keep reading


Yesterday marked the launch of Apple Pay in the UK, the second market to adopt the cardless payment service. From a set up and usability point of view, it was difficult to find a fault in the service. With the likes of Nationwide, First Direct and MBNA sending e-mails to...keep reading

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Global research

Mapa have offices in London, Stockholm, Edinburgh and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Mortgages (UK)

August 2015 -

Share Dealing (SWE)

August 2015 -

Tablet Banking (UK)

August 2015 -

Savings (UK)

August 2015 -

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