Digital Banking Research

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Recent Market Audits


Digital banking security is the topic in focus for our seventh report as part of the Mapa Insight Series. We have monitored this central area closely for a number of years and this represents the third edition of our annual update. Keeping customers secure when managing...keep reading


We have now reached the sixth report, as part of the Mapa Research Insight Series. With this report we turn our attention to business banking and in particular how to attract and engage new customers.

Why are we covering this topic and why start-up businesses specifically?...keep reading


Last week we attended Finovate Fall in New York City, an event dedicated to showcasing the most innovative FinTech firms. Of the 70 presenters, there was a clear trend towards biometrics and loyalty programme products and services. Personally I was not surprised to see a...keep reading


This quarter as part of the mortgages dashboard update we recorded a number of developments among the mortgage lenders monitored.

Post the launch of Mortgage Market Review (MMR), providers continued to make improvements and amendments to their mortgage related website...keep reading

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Global research

Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Savings (UK)

November 2014 -

Digital Bulletin

November 2014 -

Current Accounts (UK)

November 2014 -

Digital Bulletin

December 2014 -

Recent Tweets

#Russian bank #Tinkoff implements #voicerecognition in their #callcenter @tcsbank #biometrics

@garanti bank pays the internet connectivity cost for some of its customers when they access its #mobileservices

#European #banks @ING (NL) & @Garanti Bank (Turkey) both introduced #voice enabled navigation as part of their #apps