Digital Banking Research

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Recent Market Audits

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Challenges remain to fulfil the potential of online sales within the tablet channel, yet there are some innovative ways to engage with customers already being implemented.

Earlier this year, in response to our customer requests, here at Mapa research we started to include...keep reading

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The latest update of the savings dashboard was released this month with some interesting developments.
 
This quarter the mobile space for savings was buzzing with excitement with the launch of new capabilities by two major players – Nationwide and HSBC. Nationwide has...keep reading

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Late last month we delivered our personal loans dashboard with a fair amount of activity among providers.

As customers increasingly use the mobile channel as an active medium to communicate and engage with their bank, financial institutions continue to invest in the mobile...keep reading

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With this fifth report, as part of the Mapa Research Insight Series, we build on the 2014 mobile banking state of the market to cover selling in the mobile channel. Compared to last year’s digital sales report this year we put the spotlight specifically on mobile - the...keep reading

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Global research

Mapa have offices in London and Stockholm that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Digital Bulletin

October 2014 -

Personal Loans (UK)

October 2014 -

Credit Card (UK)

October 2014 -

International Digital Banking

October 2014 -

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My recent experience with @TransferWise - Turning a complaint into a life-time customer http://t.co/HFgefeU47n by @maparesearch

Have a look at these 8 things #ApplePay left out http://t.co/1UVItNeQt5 #mobilepayments

@SamNixon Thanks for the RT, it's much appreciated!