Digital Banking Research

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Recent Market Audits


The first Mobile Banking Dashboard update of 2015 saw a raft of updates relating to login methods, sales and enhanced communication tactics. The implementation of Touch ID, which was initially largely confined to the US, has been introduced by banks in the UK, Netherlands,...keep reading


The first update for 2015 of the Swedish internet and mobile banking Dashboard saw several new introductions by banks, below we highlight some of the key areas:

Responsive sites

A prominent trend during 2014 was the introduction of responsive public sites - Nordea,...keep reading


At Mapa Research we find innovation often happens in a cluster. One bank does something, and then its peers rush to do the same. Like last quarter, Barclays had added a ‘base rate information centre’ to their website featuring a rate change calculator & now other providers...keep reading


Continuing the momentum on day two of Finovate, we’d like to share some of the start-ups we think will have a direct impact on consumers’ lives and the thinking of those digital banking executives who serve them.

Some of the main themes for the day included Digital...keep reading

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Global research

Mapa have offices in London, Stockholm, Edinburgh and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

Real bank accounts

We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

More Than Money: Next Generation Digital Banking For SMEs

March 2015 -

Digital Bulletin

April 2015 -

Internet Banking (AU)

April 2015 -

Mobile Banking (AU)

April 2015 -

Recent Tweets

@FISGlobal will become the first provider to offer #fingerprint access to its #Cardless #Cash #ATM app

@maparesearch: "By the end of this year #TouchID will be the norm as a #login method #mobilebanking

#Cardless #cash withdrawal feature added to @BMOHarrisBank #mobilebankingapp