Digital Banking Research

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Recent Market Audits


Lloyds Bank has become the first UK bank to revamp their online presentation of their internet banking terms and conditions by communicating key details through a short (2 minute and 15 second) video that makes use of infographic. The new video is available on the Lloyds...keep reading


The latest Current Account (UK) dashboard details information about the new digital rewards wallet, Barclays Blue Rewards which offers cashback to holders of its current accounts and other products. This is a program which is more beneficial for customers with multiple...keep reading

Swedish banks continue the evolution of their digital offerings

17 June 2015 | Mobile banking | Jennifer Aref

The second update of the 2015 Mobile Banking (SWE) Dashboard saw some interesting updates for mobile banking apps, below are the key areas summarised:


The discontinuing of personalised PIN and simplified login is a growing trend in the Swedish market, Swedbank is the latest bank...keep reading


Late last year Tesco Bank undertook a phased redesign of its public site. The personal loans section on the website was also updated, apart from the loans calculator & application page. In the most recent quarter, Tesco Bank has now completed its loans offering update by...keep reading

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Mapa have offices in London, Stockholm, Edinburgh and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking against banks in international markets from the UK to Australia.

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Up and coming research

Internet Banking (AU)

July 2015 -

Mobile Banking (AU)

July 2015 -

Personal Loans (UK)

July 2015 -

Credit Card (UK)

July 2015 -

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