Digital Banking Research

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Recent Market Audits

Chat bots: A better experience for banking customers?

19 April 2016 | Social | Mapa

As we touched on in our recent article about social customer service, the possibilities to provide support over private channels such as Facebook Messenger are expanding. Not least because, as Mark Zuckerberg announced at the F8 conference last week, Facebook has introduced ‘chatbots’....keep reading


When Apple Pay arrived in the UK last year nearly all of the biggest high street banking brands announced that they would be partnering with the tech giant to bring the contactless mobile payment solution to their customers. Barclays was, however, notably absent from the...keep reading

Will the UK follow Scandinavia in becoming nearly cashless?

21 March 2016 | Mobile payments | Sara Sjöstedt

As the number of digital payment solutions available to consumers continues to increase, customers across the globe are increasingly choosing to forego cash. Indeed, data would suggest that the UK is following trends in Scandinavian countries, as it moves towards becoming a ‘cashless...keep reading


The recent changes to the Interchange Fee Regulation (IFR) have reduced the interchange rate that merchants pay on card transactions but there is little evidence of lower prices for consumers. In fact, there are suggestions that prices might actually increase as a result....keep reading

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Global research

Using our worldwide portfolio of live bank accounts, we provide our clients with unrivalled competitor tracking and inspiration for their own product and service developments through our research and consultancy services. We have been immersed in online banking since its inception and have tracked every innovation and evolution since then.

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We don't just follow the financial services market. We act like the customer. Having real bank accounts with over 100 banks across the world allows us to provide a service that cannot be rivalled.

Up and coming research

Digital Money Bulletin

May 2016 -

Savings (UK)

May 2016 -

Tablet Banking (UK)

May 2016 -

PFM Insight Series – Mobile and Tablet

May 2016 -

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