We go beyond the login to showcase the breadth of digital banking experiences offered to customers.
Our dashboards, reports and consultancy projects all feature the insights we gather from our portfolio of live bank accounts, along with insights from our expert analysts.
When you look at your competitors, how much can you see? Not as much as we can. We provide our clients with a unique window into their competitors’ online activities using our worldwide portfolio of live digital bank accounts. We explore, analyse and document the workings of real accounts, bringing the user experience to life from both public and secure online and mobile banking services. We provide real benchmarks through our comparative Dashboards, evidence-based analysis of key topics in our Insight Series reports, and immersive learning in our Experience Workshops. Access all areas with Mapa Research.
What does the consumer journey look like in your competitors’ online offering? Is the user experience pleasant and straightforward, or do they face hurdles to completing application forms, accessing account information and performing everyday financial tasks? Whether you want a deeper understanding of the cross-device consumer experience for one competitor or an overview of how consumers interact with digital banking services across providers and markets, we can help.
Whether you are seeking inspiration from best-in-class innovations or a window into specific areas of competitor activity, our unique, observation-based perspectives will inform and enhance your decision-making. We can shine a light on areas that are otherwise off-limits, providing you with the full picture on which to base your strategy. Mapa has been advising clients for over two decades. Combining this experience with our unique access to competitor activity allows us to deliver powerful, actionable insight. Think of it like this: would you rather have a painting described to you or look at it for yourself? See the full picture with Mapa Research.
Here we take a look at what the newest 'banks' in the UK have been up to, and what we can expect to see next...Read More
The Federal Reserve has created a dedicated task force, made up of nearly 500 members, in a big push to make US payments systems more...Read More
Despite new payment technologies, the rise of digital banking and the closure of bank branches, cheques are still popular. While we are getting excited about ...Read More
It’s not just the advent of blockchain technology that has the planet wondering what will happen to money (and to the entire concept...Read More
It only arrived in May, but already thirteen UK banks have jumped on the Android Pay bandwagon, allowing customers with Android phones to...Read More
Card management continues to be the focus for banks in our Mobile Banking Dashboard. The main feature? Allowing customers to block cards within their...Read More
Two French banks, Société Générale and Groupe BPCE, are rolling out Motion Code by Oberthur Technologies, in a bid to reduce...Read More
Simple will soon be launching a new product. With the aim to help partnerships better understand where money is spent and saved, the online banking...Read More
It’s a neat idea. Instead of going by what you know (a username or password – easily forgotten) or what you have (a card reader...Read More
Blockchain made its claim to fame through Bitcoin – it is the distributed, unchangeable public ledger that allows Bitcoin to operate without any intermediaries. While...Read More